Frequently Asked Questions
1. Is Maribely London a legitimate online store?
Yes. Maribely London is an online fashion retailer specialising in women’s dresses and occasionwear. We have served thousands of customers and offer secure checkout, customer support, and tracked delivery on all orders. Read our Customer Reviews here
2. How long does delivery take?
Most orders are delivered within 4–7 business days. During busy periods, seasonal sales, or high demand, delivery may take slightly longer. Tracking information is provided once your order has been dispatched.
3. Do you offer free shipping?
Yes. We regularly offer free shipping promotions. Any applicable shipping charges or offers will be clearly displayed at checkout before payment is completed.
4. What size should I order?
We recommend checking the size guide available on each product page before placing your order. If you’re between sizes, we generally suggest sizing up for a more comfortable fit.
5. Can I return my order?
Yes. We offer a return policy for eligible items. Returned items must be unworn, unwashed, and in their original condition with tags attached. Please refer to our Returns & Refund Policy for full details.
6. Are your product photos accurate?
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to different screen settings, lighting conditions, and photography.
7. How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and tracking link so you can follow your delivery in real time.
8. What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and other secure payment methods displayed at checkout.
9. How can I contact customer support?
You can contact our support team through the Contact Us page on our website or by emailing our customer service team. We aim to respond to all enquiries as quickly as possible.
10. Where are your products shipped from?
Depending on product availability and demand, orders may be shipped from one of our international fulfilment centres to ensure the fastest possible delivery to our customers. This allows us to maintain a wider product selection and competitive pricing.